I had suspected that I was shipped a used control. Customer Care team made me aware of the thin plastic film that had to be removed. I was very impressed with their prompt response. I am now completely satisfied with the product.
You will need to remove plastic film on the remote controller display. When you remove the plastic film, you will see the remote is a brand new remote controller.
The controller is the only problem I have had with the chair in 4 years very easy fix
Remote Controller for MK-CLASSIC
The remote didn’t fit into the chair.
This remote controller is dedicated for MK-Classic only. Please, contact us back. Thank you.
I’ve had my MK classic 4yrs
Best investment I made for myself and family. I was in construction 35 yrs and It takes a toll on your body, I just got out of my chair , I had a knot right under my shoulder blade that was bothering me for a couple days . I used some of the manual setting and isolated that area. What a relief , it feels great. I’m 58 years old, love to golf and fish and this chair has been a godsend. My pops who’s 83 loves this chair , It helps keep him on the golf course more often. As the title said I’ve had it for 4 yrs, and the only problem I’ve had was the remote control ( wiring crimped). Relaxon fix it for free but I bought another one for a spare. We use this chair daily .My only regret is I didn’t get one when I was 30
Easily replaceable remote controller for the MK-Classic Massage Chair
One Hand Accessible Remote Controller
Redesigned for a more stylish look with ergonomic edges
Easily operated with one hand for the users convenience
Large viewing screen to visualize and easily activate each function