I had suspected that I was shipped a used control. Customer Care team made me aware of the thin plastic film that had to be removed. I was very impressed with their prompt response. I am now completely satisfied with the product.
You will need to remove plastic film on the remote controller display. When you remove the plastic film, you will see the remote is a brand new remote controller.
The controller is the only problem I have had with the chair in 4 years very easy fix
Remote Controller for MK-CLASSIC
The remote didn’t fit into the chair.
This remote controller is dedicated for MK-Classic only. Please, contact us back. Thank you.