Return Policy

Relaxonchair Return Policy


We're so confident of our product that if you are not satisfied with our product, within 30 days, we offer a full refund, no questions asked, and/or no re-stocking fees or return fees when certain conditions are met. However, the customer must provide return shipping. Since our product is a large and bulky item, return shipping is only provided by freight companies. Please secure your return item using the original packaging material when you received the item. It is necessary to receive the return item in undamaged condition. Please include the owner's manual, remote, power cord(s), and complete chair.


Details about Returning Products

Return shipping costs are to be paid by customer unless, the cause of return is by our mistake, due to a defective part, or damaged during shipping.
**For Massage Chairs**
Either you can hire a freight company of your choice to arrange shipping, or we can arrange shipping, utilizing our network of freight companies.  If you need our assistance, please contact us so we can arrange shipping. Please note that the return shipping cost is at the customer's expense. We will deduct this return shipping label cost from your refund if we arrange return shipping for you.
Please re-pack the item in its original box with original packing materials. Include all materials like owner's manual, power cords and remote controller.
If you return the item WITHOUT original packaging and original box, the item may get damaged during transit. We will not be responsible for any damages during transit because of improper packaging and lack of original box.
It is important that you put the item in original box and packing material.
Additional charges may occur when;
If original packaging and box is missing but the product is free of any damages or blemishes, you will be charged an additional 15% re-stocking fee of the original selling price.
If your returned item is damaged or has any blemishes, you will be charged a 30% re-stocking fee of the original selling price for the repair costs.If any of items such as owner's manual, power cord or remote controller are missing, you will be charged for replacement of missing items. Prices of each items are listed below.
  • Remote Controller - $89.00
  • Power Cord - $19.99
  • Owner's Manual - $7.99

**For Accessories & Parts**
    For return of any accessories & parts, there will be a 15% re-stocking fee applied against your full refund amount.
    A refund will be issued only after we receive the item in our return center. We will inspect your return, and verify your returned item is free of any damages or blemishes.
    If your returned item has any damages or blemishes or missing parts, we will charge above additional fees accordingly, and send you proof of damages with pictures, and a condition report.

    For help or more information on how to complete the return process:

    1-866-647-3496 or