Frequently Asked Questions


Please safely store remote controller away from any object or person that can pose potential hazard such as pets, children, etc.

We offer 2 shipping methods. Curbside delivery includes free delivery to curbside of residence only. Another option is White Glove delivery which includes 2 man delivery to room of your choice, full installation, and removal of all packaging materials.

Our chairs require at least 31-32" of doorway clearance. If less than 31" the MK-Classic and MK-V models have removable shoulder panels to fit through narrow doorways. Please contact us at 866-647-3496 for more details.

Our [MK-II Plus, MK-Classic, MK-V] chairs have a 3 year warranty. Click here for more information on our warranty. 

The Buttock L-Tracking Massage System is a system in which rollers glide from the upper back all the way down, under the seat. This new rolling system provides a full body massage unlike the cheaper 8-point massage system, which only repeatedly massages one area. Read more information on How it Works

Yes. It can extend another 6 inches to accommodate taller individuals.

While there is no set weight restriction on the chair, conservatively, we can say the chair can hold up to 280 lb. The structure and frame of the chair is rigid and strong enough to hold most of our customers. However, user discretion is advised. 

The MK-II weighs 183 lbs. and the MK-IV weighs 197 lbs. See table below for more specifications.

Our massage chairs come 99% assembly completed. MK-II and MK-V models require simple locking of the foot rest to the chair using provided rod and pin. See figure below for help, contact us for any further help you may need.