Warranty or Repair Claim

RELAXONCHAIR warrants to the original purchaser of this product that the product will be free from manufacturing defects in workmanship and material for a period of three (3) years from original date of purchase with following coverage. Original purchaser must provide proof of purchase for warranty to be valid.

For the 1st Year from the date of original purchase, the warranty covers all parts and labor including transportation to and from authorized repair center when on-site repair is not available.

For the 2nd year, this warranty covers defective parts or components only. The original purchaser must contact RELAXONCHAIR customer service department and provide a description of the defective part, including digital pictures and/or videos if requested. RELAXONCHAIR shall supply such defective part(s) to the original purchaser and original purchaser can repair by him or herself with assistance from RELAXONCHAIR support team via phone/email, or choose to send the product to nearest authorized repair center, or request a nearby technician (if available in the area of repair). In this case, original purchaser is responsible for labor costs of the repair and transportation to and from the authorized repair center. RELAXONCHAIR shall not cover any transportation and labor costs.

For the 3rd year, this warranty covers main structural body frame only. In the event, main structural body frame either bends or break, RELAXONCHAIR shall replace the frame.

Please, call or email RELAXONCHAIR customer service department for additional information.

OUR WARRANTY DOES NOT COVER OR APPLY TO:
(1) Normal wear and tear items including but not limited to velcro, zipper, or tears in any fabric and cosmetic covers, (2) damage to the product due to misuse, mishandling, and abuse, (3) product not assembled or installed according to manufacturer’s instructions, (4) damage or loss that has occurred during shipping or transportation, any claims for such loss or damage must be addressed and resolved with the designated carrier, (5) accidental damage or negligence of end user such as stains, fluids, mold, water damage, animal damage, cuts, and burns, (6) act of God, (7) any property damage other than the product and/or economic loss of end user, (8) any second-hand owner. This warranty is not transferable and only applies to original purchaser (9) any commercial use of this product voids this warranty. This product is intended for residential use only.

 Warranty Claim Procedure: You can reach RELAXONCHAIR customer service department either by email at help@relaxonchair.com or by phone at 1-866-647-3496. Customers must provide proof of purchase for any warranty claim.